Guarantee Policy:

We offer a standard 6 month (90 day commercial/business use) parts/return to base warranty on all machines sold. This can be utilised in one of two ways:

1. Parts only- If a part fails, we will send you the new part. You will be responsible for fitting the new part and returning the old part to us by return. Failure to return the old part will invalidate the warranty.

2. Return to base- If your machine fails, you return it to us and we will either repair it or replace it and send it back to you. The arrangement and cost of the return carriage is your responsibility. Eastern Trading Ltd will only assume responsibility for the goods when we have signed for the delivery of goods from your courier. Please ensure that the goods are insured to the correct value in case of damage occurs enroute to ourselves. 

Eastern Trading Ltd will pay for the cost of returning the machine to you, after repair/replacement (Highlands and Islands may incur a surcharge to cover the extra cost of carriage, please check before returning goods).

No exceptions will be allowed and the management of Eastern Trading reserve the right to withdraw this warranty at any given time.

Neither Eastern Trading Ltd nor the manufacturer can be held liable for fair wear and tear or misuse of the goods. In all circumstances, Eastern Trading Ltd will only be liable for the cost of parts. If the machine is found to be functioning correctly, you will be charged for the return carriage. Consequential loss will not be paid.

Where an item is faulty we would advise customers to phone us directly so our technicians can guide them through some simple troubleshooting steps.

When returning items can you please enclose a covering letter stating your full details including sales record and invoice number, a daytime contact number and the reason for return.